• Shipping policy

Shipping policy

Last Updated: 14 October 2026

Thank you for shopping with Wataniya, a brand operated by Thread Marked Tailoring LLC.

This Shipping Policy explains our order processing, delivery times, shipping charges, and what to do if there is an issue with your delivery.

Shipping Area

We currently deliver only within the United Arab Emirates (UAE).

At this time, we do not offer international shipping.

Order Preparation

Orders are carefully prepared for dispatch within 1–2 business days after payment has been successfully confirmed.

Some Wataniya products may be finished after an order is placed, including printing, embroidery, or other preparation processes. This preparation time is included within the stated 1–2 business days.

Orders are normally processed Monday to Friday, excluding UAE public holidays.

Please note that order preparation time is separate from delivery time.

Estimated Delivery Time

Once your order has been dispatched, delivery across the UAE usually takes 1–2 business days.

Your order will normally arrive within 2–4 business days from payment confirmation:

  • Order preparation: 1–2 business days

  • UAE delivery after dispatch: 1–2 business days

Delivery times are estimates and may vary because of courier operations, public holidays, weather conditions, high-volume periods, or circumstances outside our reasonable control.

Shipping Charges

Applicable shipping charges are displayed and calculated during checkout based on the delivery location and available delivery method.

Any free-shipping offer or promotion, where available, will be clearly displayed on our website or during checkout together with any applicable conditions.

Order Tracking

Once your order has been dispatched, tracking information will be provided by email, SMS, or another available communication method where tracking is supported by the courier.

Please allow some time after dispatch for the courier's tracking system to update.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing a complete and accurate delivery address, email address, and contact number when placing an order.

If incorrect or incomplete information prevents delivery, we may contact you to obtain the correct details.

If an order has already been dispatched and redelivery is required because of incorrect information supplied by the customer, additional delivery charges may apply where permitted by applicable law.

Failed Delivery Attempts

Customers should ensure that someone is available to receive the order or respond to the courier's delivery communications.

If delivery cannot be completed after the courier's permitted delivery attempts, the order may be returned to us.

Where redelivery is requested after an unsuccessful delivery caused by circumstances attributable to the customer, additional shipping charges may apply.

Delivery Delays

We work with third-party delivery providers to deliver orders throughout the UAE.

Delivery may occasionally be delayed because of:

  • Courier service disruptions

  • Weather conditions

  • UAE public holidays

  • High-volume periods

  • Incorrect or incomplete delivery information

  • Force majeure events or other circumstances beyond our reasonable control

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide you with updated information.

Nothing in this section limits any mandatory rights available to customers under applicable UAE law.

Damaged, Missing or Incorrect Orders

Please inspect your order as soon as reasonably possible after delivery.

If your package arrives damaged, contains an incorrect item, or an item is missing, please contact us within 7 calendar days of receiving the order.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the package and affected product, where applicable

We will review the matter and, where necessary, investigate it with the courier.

Eligible claims will be handled in accordance with our Return & Refund Policy and applicable UAE consumer protection requirements.

Orders That Appear Lost in Transit

If your order has not arrived within the expected delivery timeframe, please contact us.

We will check the shipment status and, where appropriate, open an investigation with the courier.

If the shipment is confirmed as lost, we will provide an appropriate remedy in accordance with applicable UAE law and our policies.

UAE Consumer Rights

Nothing in this Shipping Policy is intended to limit, exclude, or override any mandatory rights or remedies available to consumers under applicable laws and regulations of the United Arab Emirates.

Contact Us

For questions regarding shipping or delivery, please contact:

Thread Marked Tailoring LLC
Trading under the brand name Wataniya

Email: info@threadmarked.com
Phone: +971 2 876 5006
Mobile: +971 50 433 0558

Business Address:
ME12, Mohamed Bin Zayed City
Abu Dhabi
United Arab Emirates