Privacy policy
Last Updated: 6 September 2026
This Privacy Policy explains how Thread Marked Tailoring LLC, trading under the brand name Wataniya ("Wataniya", "we", "our", or "us"), collects, uses, stores, shares, and protects personal information when you visit our website, place an order, contact us, or otherwise interact with our services.
Our online store is hosted by Shopify, which provides the e-commerce platform through which we offer our products and services.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Wataniya, we may collect the following categories of information.
Personal and Contact Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping or delivery address
Order and Transaction Information
- Products purchased
- Order number and order history
- Product preferences and selections
- Payment status and confirmation
- Billing information
- Delivery and tracking information
- Returns, refunds, and customer-service history
Payment Information
Payments are processed through our authorized payment providers.
We generally do not directly store complete credit or debit card details. Payment providers may collect and process payment information in accordance with their own privacy and security practices.
Technical and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type and information
- Operating system
- Pages viewed
- Website interactions
- Referring website or source
- Date and time of visits
- Cookies and similar technologies
Communications
If you contact us, we may retain information contained in your communications, including customer-service enquiries, emails, messages, and information you provide in connection with an order or complaint.
2. How We Use Your Information
We may use personal information to:
- Process, confirm, and fulfil orders
- Process payments
- Arrange shipping and delivery
- Provide order and delivery updates
- Process returns, refunds, or replacements
- Respond to customer enquiries and support requests
- Maintain customer and transaction records
- Detect and prevent fraud, abuse, and unauthorized transactions
- Maintain the security and functionality of our website
- Improve our products, website, and customer experience
- Perform analytics and understand how our website is used
- Comply with accounting, tax, regulatory, and other legal obligations
- Establish, exercise, or defend legal claims
- Send marketing communications where permitted by applicable law and, where required, with your consent
We do not sell your personal information.
3. Basis for Processing Personal Information
Depending on the circumstances and applicable law, we process personal information where necessary to:
- Perform or take steps in connection with a transaction or contract with you
- Comply with our legal and regulatory obligations
- Operate and protect our legitimate business activities and services
- Protect against fraud and security threats
- Respond to your requests
- Pursue legitimate interests where permitted by applicable law
- Obtain and rely upon your consent where consent is required
Where processing is based on consent, you may withdraw that consent, subject to applicable law.
4. Payments
Payments made through the Wataniya website are handled by authorized payment service providers integrated with our online store.
Payment providers may collect information necessary to authorize and process transactions.
Thread Marked Tailoring LLC does not ordinarily store complete payment-card details on its own systems.
Payment providers process information according to their own terms, privacy policies, and applicable security requirements.
5. How We Share Personal Information
We may share personal information where reasonably necessary to operate our business and provide our services, including with:
- Shopify and services supporting our online store
- Payment processors and payment service providers
- Shipping, courier, and delivery companies
- Hosting, IT, security, and technical service providers
- Analytics and website-service providers
- Customer communication and support providers
- Accounting, legal, and other professional advisers
- Government, regulatory, judicial, or law-enforcement authorities where required or permitted by law
We aim to provide service providers only with information reasonably necessary for the relevant service.
We may also disclose information where necessary to comply with applicable law, protect our legal rights, investigate suspected fraud, or protect our customers and business.
6. Marketing Communications
Where you choose to receive marketing communications, and where permitted by applicable law, we may send information about:
- New Wataniya products
- Collections and product releases
- Special offers
- Promotions
- Store news and updates
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications relating to an order, payment, delivery, return, refund, or customer-service request.
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies for purposes such as:
- Operating essential website functions
- Remembering preferences
- Maintaining shopping-cart functionality
- Improving website performance
- Understanding website usage
- Measuring traffic and engagement
- Supporting security and fraud prevention
- Supporting Shopify and integrated services
- Advertising or marketing functionality where applicable and permitted
Some cookies are necessary for the website to operate, while others may be used for analytics, personalization, or marketing.
Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar technologies.
You may also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
8. Data Security
We take reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
We also rely on security measures provided by Shopify and other service providers involved in operating our store.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.
Retention periods may depend on requirements relating to:
- Order fulfilment
- Customer support
- Returns and refunds
- Accounting and financial records
- Tax and regulatory obligations
- Fraud prevention
- Dispute resolution
- Legal claims
When information is no longer required, we will take appropriate steps to delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.
10. Your Privacy Rights
Subject to applicable UAE law and any applicable exceptions, you may have rights relating to your personal information, including the right to request:
- Access to certain personal information we hold about you
- Correction of inaccurate or incomplete information
- Updating of your information
- Deletion of personal information in applicable circumstances
- Restriction of certain processing
- Withdrawal of consent where processing relies on consent
- Objection to certain types of processing
- Information concerning how your personal information is processed
Certain requests may be subject to legal limitations or retention requirements.
We may need to verify your identity before processing a privacy-related request.
To exercise your rights, please contact us using the details provided below.
11. Children's Privacy
Our online store is not specifically directed toward children.
We do not knowingly seek to collect personal information directly from children in circumstances where parental or guardian consent is legally required.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
12. Third-Party Services and Links
Our website may integrate with or contain links to third-party websites, applications, payment services, social media platforms, or other services.
These third parties may process personal information according to their own privacy policies and terms.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
13. International Data Transfers
Because our online store is hosted by Shopify and some of our technology and service providers operate internationally, personal information may be transferred to, stored in, or processed in countries outside the United Arab Emirates.
Where personal information is transferred internationally, we will take reasonable and appropriate measures to address applicable UAE data protection requirements relating to such transfers.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business operations, technology, legal requirements, or privacy practices.
The updated Privacy Policy will be published on this page with a revised Last Updated date.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
15. UAE Data Protection
We process personal information in accordance with applicable data protection and privacy requirements in the United Arab Emirates.
Nothing in this Privacy Policy is intended to restrict any mandatory privacy or data-protection rights available under applicable UAE law.
16. Contact Us
For questions about this Privacy Policy, our handling of personal information, or requests relating to your privacy rights, please contact:
Thread Marked Tailoring LLC
Trading under the brand name Wataniya
Email: info@threadmarked.com
Telephone: +971 2 876 5006
Mobile: +971 50 433 0558
Business Address:
ME12, Mohamed Bin Zayed City
Abu Dhabi
United Arab Emirates