• Refund policy

Refund policy

Last Updated: 6 September 2026

Thank you for shopping with Wataniya, a brand operated by Thread Marked Tailoring LLC.

Customer satisfaction is important to us. As many of our products are made to order, our return and refund policy differs from that of traditional retail stores.

Returns

We accept returns where:

  • The item has a manufacturing defect.
  • The item arrives damaged.
  • You receive the wrong item.
  • The item received is significantly different from what you ordered.

Return requests must be submitted within 7 calendar days of receiving your order.

To request a return, please email info@threadmarked.com and provide your order number, a description of the issue, and clear photographs showing the problem.

Please do not return any item before receiving return authorization from Wataniya.

Non-Returnable Items

Because many Wataniya products are made to order, we do not accept returns or exchanges solely because of:

  • Incorrect size selected by the customer
  • Change of mind
  • Incorrect colour selected by the customer
  • Customer preference
  • Personalized or custom-made products
  • Gift cards
  • Clearance or final-sale items

Please review the product information and size guide carefully before placing your order.

This does not affect any rights or remedies available to you under applicable UAE consumer protection laws.

Damaged, Defective or Incorrect Orders

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us within 7 calendar days of receiving it.

After reviewing your request, where applicable we may provide an appropriate remedy, which may include a replacement, refund, or store credit, subject to applicable UAE consumer protection requirements.

Exchanges

We do not generally offer direct exchanges.

If an item qualifies under this policy, we may provide a replacement of the same product where appropriate.

Refunds

If a refund is approved, it will normally be issued to the original payment method.

Approved refunds are generally processed by us within 10 business days. Your bank, card issuer, or payment provider may require additional time for the refunded amount to appear in your account.

Original shipping charges are generally non-refundable unless the return results from a defective product, an incorrect item supplied by us, or where otherwise required by applicable law.

Return Shipping

Wataniya will cover reasonable return shipping costs where the return results from:

  • A manufacturing defect
  • Damage during shipping
  • An incorrect item supplied by Wataniya

For any return accepted as an exception outside these circumstances, the customer may be responsible for the return shipping costs.

UAE Consumer Rights

Nothing in this Return & Refund Policy is intended to limit, exclude, or override any mandatory rights or remedies available to consumers under the applicable laws and regulations of the United Arab Emirates.

If there is any conflict between this policy and a mandatory requirement of applicable UAE consumer protection law, the applicable legal requirement will prevail.

Contact Us

Thread Marked Tailoring LLC
Trading under the brand name Wataniya

Email: info@threadmarked.com
Phone: +971 2 876 5006
Mobile: +971 50 433 0558

Business Address:
ME12, Mohamed Bin Zayed City
Abu Dhabi
United Arab Emirates